Data Deletion Instructions

You can ask YOFF Home Services to delete the personal information we hold about you at any time, free of charge.

How to make a request

Contact us using any of these, and say that you want your data deleted:

• Email info@yoff.ca with the subject line “Data deletion request”.
• Text or call 368-999-6760.
• Send a message to our Facebook Page or Instagram account from the same account you used to contact us.

So we can find your records, please include the name, phone number, email address, or service address you originally gave us. If you are writing from the Facebook or Instagram account you messaged us from, we can identify you from that alone.

What gets deleted

• Your contact details and service address.
• Photos you sent us of the job.
• Your message history with us on Facebook Messenger and Instagram Direct, on our side of the conversation.
• Notes about your enquiry or job in our records.

What we may have to keep

Canadian tax and accounting law requires us to retain invoices and records of completed paid work. If you have had work done, we must keep the invoice record itself, but we will delete everything not required by law and stop all further contact.

How long it takes

We confirm receipt within a few business days and complete the deletion within 30 days. We will write back to confirm when it is done.

Deleting the copy Meta holds

Deleting your data with us does not remove the copy stored in your own Facebook or Instagram account. To remove the conversation on your side, delete the chat in Messenger or Instagram, and manage the connection under Facebook Settings → Apps and Websites.

See also our Privacy Policy.